Terms & Conditions

All Himalayan Treks Pvt. Ltd. | Thamel Kaldhara, Kathmandu, Nepal | www.allhimalayantreks.com

Namaste, and welcome!

We are glad you are thinking of exploring the Himalayas with us. All Himalayan Treks is a Kathmandu-based adventure company, run by tourism professionals with an experienced team of guides and staff. We organize trips across the Nepal Himalayas, and in neighboring Bhutan and Tibet too.

Before you book, please take a few minutes to read the terms below. They explain how booking, payment, cancellation and day-to-day life on the trip work, so that there are no surprises for you or for us. By booking a trip with us, you agree to follow these terms.

1. Booking Your Trip

Booking is simple:

Choose your trip. Pick the trek, tour, peak climb or other adventure that suits your fitness level and the number of days you have in Nepal.
Send us your booking confirmation. Tell us the exact trip you want to join.
Fill in the booking form. We will send it to you to complete.
Pay your advance. Transfer the advance payment to our bank account (details in Section 2).
Send your documents. We need a copy of your passport, plus your medical background, any special dietary needs and your fitness level.

Passport rule: your passport must be valid for at least 6 months beyond your travel dates.

Bhutan and Tibet trips: these must be booked well in advance and paid in full before you arrive in Kathmandu and before you leave Nepal for these countries.

2. Payment Terms

Advance payment. To confirm a trip in Nepal, we ask for an advance of 25% to 30% of the trip cost, depending on the trip you choose.

Balance payment. The remaining balance is paid in person when you arrive in Kathmandu, before your trek or trip departs.

Accepted currencies. US dollars, euros, British pounds or any other convertible currency approved by Nepal Rastra Bank, paid by cash, cheque or a valid credit card. Travelers from India may pay the balance in Indian rupees after sending the advance.

Credit card fee. A 5% surcharge is added to the trip cost when you pay by credit card.

Ways to pay:

Bank transfer: send your advance to our bank account. We will share the account details when you book.
Credit card (Visa or Mastercard): contact us and we will help you pay over the phone or online.
Cheque: make it payable to All Himalayan Treks (P) Ltd and send it to our office address.
Online form: print the payment form, fill it in, sign it and send it back to us.

3. Cancellations and Changes

We understand that plans change because of family matters, health, or work. Our cancellation policy is:

2 months or more before departure: a cancellation fee of at least 30% of the trip cost.
2 weeks before departure: a cancellation fee of 50%.
Last-minute cancellation or no-show in Kathmandu: no refund.

Please tell us in writing, either through your overseas agent or directly to our office, as early as you can. The earlier you let us know, the lower the charge.

Leaving a trip early. If you need to end a trip partway, for health, family or any other reason, including not enjoying the group, we cannot refund or reimburse unused services. You cover your own return costs, including the costs of any guide or staff member who goes with you, and any extra hotel nights in Kathmandu or other cities before you fly home.

4. Things Beyond Our Control

Himalayan weather is unpredictable, even in the best seasons. Flights to mountain airstrips such as Lukla, Phaplu, Tumlingtar, Jomsom, Dolpo, Jumla and Simikot can be delayed or cancelled. Landslides, road blockages and political strikes can also disrupt a trip.

If this happens:

We and your guide will keep you updated and do everything we can to keep the trip going.
We may arrange alternatives such as a helicopter. Any extra cost is paid by you.
We may change the route or itinerary to a safe alternative, or shift departure dates.
If you do not accept the changes, we cannot offer a refund. You can claim from your insurance company, and we will provide a letter confirming the situation to support your claim.

This is why we strongly suggest travel insurance and a few spare days in Nepal.

5. Your Part in a Great Trip

Our guides and staff are with you round the clock, and we ask you to help too:

Speak up. If you feel unwell or are unsure about anything, tell your guide or group leader straight away. Ask them about local culture, customs and altitude precautions.
Follow your guide's advice. Our guides and trip leaders have full authority to make decisions about the group's safety and the smooth running of the trip.
Respect people and place. Respect local culture and customs, keep a safe distance within the group on the trail, and put your litter in proper bins.
Reduce plastic. Refill your bottle rather than buying bottled water.
Expect small extras on treks. Hot showers and charging devices usually cost extra, so ask about the price first.

If a traveler behaves badly, breaks the law or disturbs the group, we may ask them to leave the trip. In that case there is no refund, and the traveler pays for their own return and any extra expenses.

6. Visas and Passports

You need a passport valid for at least 6 months from your arrival to your departure date.
You can get a Nepal tourist visa from a Nepali embassy or consulate in your country, or on arrival at Tribhuvan International Airport in Kathmandu or at border points with immigration posts.
For Bhutan, Tibet and India trips, the same passport rule applies. We need your full passport details and documents at least two weeks in advance so we can arrange visas and permits.

7. Fitness, Health and Insurance

Fitness

Treks and peak climbs call for good health and a sound medical background, and some training before you arrive. Tours need only an average level of fitness. Please tell us about any illness or medical condition when you book.

Insurance is compulsory

Every traveler must have travel and medical insurance that covers emergency evacuation by any means, including helicopter, and all medical expenses. It also helps if your trip is delayed or cancelled by bad weather or strikes, or if a cancelled domestic flight means you need a helicopter.

Age limits.

Tours: all ages are welcome, including families with young children and older travelers.
Treks and peak climbing: minimum age 16 and maximum age 65, with medical insurance.

8. Trip Grades

Each trip has a grade so you can choose one that matches your fitness: leisure, moderate, adventurous, and challenging or demanding. Grading mostly applies to treks and peak climbs, and depends on the length of the journey and the season. Leisure grades cover sightseeing tours and short walks or hikes. If you are unsure which grade suits you, just ask.

9. What Your Trip Cost Includes

All arrival and departure transfers in Kathmandu and other major cities and towns in Nepal.
Hotel accommodation in 3-star or tourist-standard hotels in Kathmandu, Pokhara and other major towns, as per your itinerary, on a bed-and-breakfast basis in Kathmandu and Pokhara.
All domestic flights to and from Kathmandu as per your itinerary.
Private car, jeep, coach or bus on tours and treks, depending on the itinerary and group size.
Full-board meals (breakfast, lunch and dinner) and lodge accommodation during treks.
Jungle safari in Chitwan or Bardiya on a full-board basis, with wildlife activities.
All entrance permits, including national park and conservation fees, and the TIMS (Trekking Information Management System) permit.
Professional guides, tour escorts and drivers.
Wages, medical insurance, meals and transport allowances for guides, trekking staff and porters.
A medical and first-aid kit, and a Gamow bag on high-altitude treks.
A group briefing on arrival and a welcome or farewell dinner.

10. What Is Not Included

Your personal travel and medical insurance, and international flights.
Single-room supplements. Hotels and lodges on treks are on a twin-sharing basis.
Meals in Kathmandu and Pokhara, other than breakfast.
Personal items and trekking gear, including sleeping bags and down jackets.
Personal expenses such as drinks, laundry, hot showers and device charging on treks.
Extra costs if you leave the trip early. These are paid by you with no refund.
Tips for guides, staff and drivers at the end of your trip.